Terms and Conditions
Exceptional customer service is of great importance to us at Mbody. So that we can better serve you, please review our policies, terms and conditions as outlined below. We love all who have joined our tribe and want to ensure that we are providing you with the best customer experience possible.
Thank you for shopping Mbody! All orders are processed and shipped within 7 - 15 business days of purchase. Delays may occur due to restrictions related to the COVID pandemic. Once shipped, a tracking number will be issued via email (be sure to check your spam or junk mail if you do not receive the confirmation email to your inbox). Please allow between 2 - 3 business days for your tracking information to update after you receive your shipping confirmation. Please be advised that during restocks, new releases, and special promotions, our processing times may be delayed. We will do our best to avoid delays when possible, your patience is greatly appreciated.
When placing your order, be sure to enter the full correct address, including apartment, suite, and unit numbers. We do not recommend utilizing PO box addresses. If you need to update your shipping address, email
email@example.com immediately. If your order is shipped prior to your address being updated, it is your (the customer’s) responsibility to contact USPS to update your shipping address and or reroute the order package if needed.
Please be advised, if we are unable to validate your shipping address, your order may be cancelled and refunded to you.
If your package is returned to the sender (us) for any reason, you will be issued a refund minus shipping costs.We are not responsible for any customs fees, duties, and or taxes. Our shipping fee will be clearly articulated to you alongside the service and estimated transit time during checkout for your order.
If your order was shipped and is showing abnormal tracking updates (i.e. only the label was created), email us at firstname.lastname@example.org ( can this be changed to email@example.com?) with your order number so that we can assist with re-processing your shipment.
Missing, Wrong, Damaged Products
If you receive an incomplete or wrong order, please contact us immediately at firstname.lastname@example.org ( can this be changed to email@example.com?) . Be sure to include your order number and a picture of everything you received inside your order package include.